Privacy Policy
Privacy Policy – SCOOP BROS LLC
Effective Date: 12/15/2025
SCOOP BROS LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, including when you communicate with us by phone, email, website forms, or text message.
1. Business Information
SCOOP BROS LLC
Website: https://thescoopbros.com
Email: hello@thescoopbros.com
Phone: 505-333-0102
Service Area: Albuquerque, New Mexico and surrounding areas
If you have questions about this Privacy Policy, please contact us using the information above.
2. Information We Collect
We may collect the following information when you interact with our business:
- Name
- Address
- Email address
- Phone number
- Service details (number of dogs, yard condition, service frequency)
- Payment and billing information
- Communication history (including text messages and emails)
We may also automatically collect limited technical information when you visit our website, such as IP address and browser type.
3. How We Use Your Information
We use your information to:
- Schedule and provide pet waste removal services
- Send appointment reminders and service updates
- Respond to inquiries and customer support requests
- Process payments and invoices
- Send important account notifications
- Improve our services and website
- Send promotional offers (if applicable)
We only collect and use information necessary to operate our business effectively.
4. Text Messaging (SMS) Communications
By providing your phone number, you consent to receive text messages from The Scoop Bros related to:
- Appointment confirmations
- Service reminders
- Scheduling updates
- Billing notifications
- Customer support responses
- Occasional promotional messages (if applicable)
Message Frequency
Message frequency varies based on your service schedule and communication needs.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
5. Opt-Out Instructions (Required by Carriers)
You may opt out of receiving text messages at any time by replying:
STOP – to unsubscribe
HELP – for assistance
You may also contact us directly to request removal from text communications.
After opting out, you will no longer receive SMS messages unless you re-enroll.
6. How We Store and Protect Information
We use secure systems and industry-standard safeguards to protect your personal information. Access to customer information is restricted to authorized personnel only.
While we take reasonable steps to protect your information, no electronic transmission or storage method is 100% secure.
7. Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted third parties only when necessary to operate our business, including:
- Jobber (service management software)
- Payment processors
- Email or messaging platforms
- Website hosting providers
These third parties are required to maintain the confidentiality of your information.
8. Customer Rights
You may:
- Request access to the information we have about you
- Request correction of inaccurate information
- Request deletion of your personal data (where legally permitted)
- Opt out of marketing communications
To exercise these rights, contact us using the information listed above.
9. Cookies & Website Tracking
Our website may use cookies or similar technologies to improve functionality and analyze site usage. You may disable cookies in your browser settings.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.
